When I was in a bind, the Austin office of Southwest Airlines Austin office helped me. I was flooded with possibilities when I had to make last-minute travel arrangements online. I received assistance from the office staff in selecting the most cost-effective method. They even waived a change cost that I was unaware I was eligible for. They seemed really interested in improving my circumstances. It was much more impactful than a customer support contact because of the personal touch. I highly recommend the Austin office if you ever need assistance with anything relating to Southwest. They are efficient and caring.